Cathay Pacific Takes Customer Experiences to New Heights with Red Hat’s Hybrid Cloud Technologies
Leading airline replaces legacy infrastructure with cloud-native
stack built on Red Hat OpenShift Container Platform
SAN FRANCISCO – RED HAT SUMMIT 2018--(BUSINESS WIRE)--
Red Hat, Inc. (NYSE: RHT), the world's leading provider of open source
solutions, today announced that Cathay Pacific, a leading international
airline, is using Red Hat solutions and services to transform its legacy
infrastructure into a modern hybrid
cloud architecture. Using Red Hat OpenStack Platform and Red Hat
OpenShift Container Platform, Cathay Pacific created a more efficient
and scalable platform for developing and delivering new services,
enabling the company to ultimately create a better overall experience
for their customers.
Based in Hong Kong, Cathay Pacific is an international airline offering
passenger and cargo services to 200 destinations in 52 countries and
territories worldwide. Digital capabilities are a critical function of
the company's business strategy for growth, with the heart of this
initiative emphasizing a responsive and adaptable customer experience.
Cathay Pacific’s legacy infrastructure and development process posed a
challenge, making it difficult for the airline to maintain a high level
of performance from its internal systems and customer-facing
applications. Its existing systems were inflexible and time consuming to
modify, forcing the company to handle an increasing level of technical
debt dedicated to system maintenance and “keeping the lights on.”
Using Red Hat’s open standards-based, enterprise technologies and guided
by Red Hat’s technical expertise, Cathay Pacific migrated from its
legacy infrastructure to a hybrid cloud architecture, consisting of a private
cloud environment that includes Red Hat OpenStack Platform which can
provision workloads as needed into public
cloud instances. Forming the bridge to the public cloud is Red Hat
OpenShift Container Platform, which supports more than 50
consumer-facing applications. With Red Hat OpenShift Container Platform,
Cathay Pacific is able to move applications in a more streamlined
fashion across its hybrid infrastructure and is able to scale computing
resources up and down as demand requires.
In addition to Red Hat OpenStack Platform and Red Hat OpenShift
Container Platform as the foundation of its hybrid cloud, Cathay Pacific
has implemented additional Red Hat technologies, including:
- Red Hat CloudForms to manage its new architecture across its IT
footprints. CloudForms provides self-service provisioning, tracks
costs, and helps drive compliance across virtual machines, containers,
physical infrastructure, including both public and private clouds.
- Red Hat Ansible Tower helps Cathay Pacific automate the
creation of new environments and standardize change requests, reducing
the number of errors while taking less overall time to provision. With
Red Hat Ansible Automation as part of Red Hat Ansible Tower, change
requests that used to take two weeks are now automated and completed
within 15 minutes.
- Red Hat Enterprise Linux, the world’s leading enterprise Linux
platform, provides a scalable, more secure, and supported Linux
foundation for Cathay Pacific’s infrastructure.
- Red Hat Satellite provides a streamlined way for Cathay Pacific
to keep its Red Hat infrastructure running efficiently, up-to-date
with security patches, and compliant with various industry standards.
With its new IT architecture, Cathay Pacific is able to bring new
services to market more expediently and better scale infrastructure to
meet evolving application requirements. Throughput for application
deployment has been increased by a factor of 10, from 20 to 200 changes
a day, for both production and non-production environments, with
little-to-no end user downtime around these updates. Additionally, the
new cloud environment has led to a reduced infrastructure footprint in
terms of hardware, maintenance, and operations cost. With improved
efficiency and better resource utilization, Cathay Pacific has lowered
the total cost of ownership for its production environments.
Red Hat Consulting assisted Cathay Pacific nearly every step of the way,
from the initial discovery session to identifying requirements and
business-drivers through to technology implementation. Working with Red
Hat Consulting also provided Cathay Pacific with hands-on expert support
and training during the migration, including ongoing support as needed.
Supporting Quotes
Matt Hicks, senior vice president, Engineering, Red Hat
“Globally,
the airline industry is one of the most competitive and customer focused
industries, making the customer experience extremely important as a
marketable differentiator. By digitally transforming their
infrastructure with Red Hat’s leading cloud-native technologies, Cathay
Pacific can not only deliver enhanced value to their customers much
faster, but it has also restructured its IT capabilities to better
position itself to meet future business demands.”
Kerry Peirse, general manager, IT Infrastructure and Operations,
Cathay Pacific Airways Limited
“We wanted to invest in
technologies that would drive what matters most to our customers: their
end-to-end experience with Cathay Pacific. Red Hat solutions have
enabled us to deliver value to our customers much faster, with improved
performance and stability. The new architecture also provides our IT
teams more time to do what matters to us most - innovate and create more
value for our customers.”
Additional Resources
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Red Hat, Inc.
Kathryn Lucas, 703-663-1634
kkaplan@redhat.com
Source: Red Hat, Inc.