Red Hat Increases Speed of Interactive Intelligence Private Cloud Delivery with OpenStack and Ceph
Cloud services provider moving workloads to Red Hat OpenStack
Platform and Red Hat Ceph Storage-based solution to improve stability
and scalability
AUSTIN, Texas--(BUSINESS WIRE)--
Red Hat, Inc. (NYSE: RHT), the world's leading provider of open source
solutions, announced that Interactive Intelligence has moved its
all-in-one omnichannel customer engagement cloud service, Communications
as a Service (CaaS), to an OpenStack and Ceph-based private cloud from
Red Hat. Based on its internal testing, Interactive Intelligence reports
that the Red Hat OpenStack Platform and Red Hat Ceph Storage solution
has cut its time to deploy from a few weeks to minutes.
Interactive Intelligence is a global leader of cloud services for
customer engagement, communications and collaboration. Its CaaS offering
provides on-demand cloud services for midsize and large contact centers
to help improve the customer experience and reduce operational costs.
The solution’s initial success led to an increase in customer demand,
placing strain on resources.
Interactive Intelligence needed a platform that could accommodate growth
with minimal impact on stability or increasing costs. The company also
wanted to remove human error from its environment by increasing
automation. Interactive Intelligence's calculations showed that nearly
70 percent of the stability issues in its existing environment were
human related, and manual processes were too slow.
To meet these needs, Interactive Intelligence deployed Red Hat OpenStack
Platform, a highly scalable and production-ready OpenStack solution, and
Red Hat Ceph Storage, a highly scalable and open software-defined
storage platform, for their enterprise-level stability and support, as
well as their combined capabilities. The new Red Hat-based platform can
automate processes from networking and scaling to allocating compute and
storage resources, protecting Interactive Intelligence from human error.
Red Hat OpenStack Platform delivers a cost-effective, mature cloud
solution with a long life span, regular new releases, and easy
deployment. Interactive Intelligence found Red Hat Ceph Storage, a
solution that is popular for OpenStack deployments because of its tight
integration with OpenStack, offered an accommodating architecture and
the flexibility and scalability it was looking for to support its CaaS
infrastructure.
With Red Hat, Interactive was able to access a robust OpenStack partner
ecosystem where many partners have been certified to run their software
solutions on Red Hat OpenStack Platform. PLUMgrid is one of these
partners providing the software-defined networking (SDN) solution for
Interactive Intelligence.
In addition to significantly cutting its time to deploy, Interactive
Intelligence has not experienced any outages. The company has
experienced similar improvements in stability and reliability for other
workloads moved to the Red Hat solution, and is now moving its workloads
to the new platform. And, with OpenStack’s automation capabilities,
Interactive Intelligence can more easily and automatically accommodate
growth with additional virtual machines.
SupportingQuotes
Alex Smelik, Communications as a Service chief architect, Interactive
Intelligence
“We love the fact that OpenStack has become a more mature architecture.
With Red Hat, OpenStack is stable and it works for our deployment. We
now have a reliable CaaS architecture. When you put all the pieces
together and look at the big picture—the price to keep computer, storage
and networking together— the combination of Ceph and OpenStack
technologies exemplifies the efficiency and cost-effectiveness of the
Red Hat solution.”
Radhesh Balakrishnan, general manager, OpenStack, Red Hat
“As we have continued to see more customers in the telecommunications
space take advantage of the scalable nature of an OpenStack-based
infrastructure, we are pleased to work with Interactive Intelligence to
help them build a robust private cloud application for a growing base of
end users. The stability that Red Hat OpenStack Platform brings to
deployments requiring high scalability continues to make it a trusted
choice for vendors in the telecommunications space seeking to upgrade
their infrastructure or build a customized private cloud.”
Larry Lang, CEO, PLUMgrid
“Customers need to know that the OpenStack-related technologies they’re
adopting have been thoroughly tested together to assure the stability of
their service offerings, and having PLUMgrid’s solutions certified for
Red Hat Enterprise Linux OpenStack Platform ensures smooth
interoperability for end users. PLUMgrid’s partnerships and integrations
with both Interactive Intelligence and Red Hat delivers a rich set of
networking services with production-grade resiliency, secure
multi-tenancy, and scale that enables CaaS customers to cut total
deployment time by up to 80 percent.”
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Red Hat is the world's leading provider of open source software
solutions, using a community-powered approach to reliable and
high-performing cloud, Linux, middleware, storage and virtualization
technologies. Red Hat also offers award-winning support, training, and
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enterprises, partners, and open source communities, Red Hat helps create
relevant, innovative technologies that liberate resources for growth and
prepare customers for the future of IT. Learn more at
http://www.redhat.com.
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Red Hat, Inc.
Anna Eusebio, +1-919-754-4519
aeusebio@redhat.com
Source: Red Hat, Inc.