Association of Support Professionals honors Red Hat for the fifth
year in a row
BOSTON--(BUSINESS WIRE)--
Red Hat Summit - Red Hat, Inc. (NYSE: RHT), the world's
leading provider of open source solutions, today announced that the Red
Hat Customer Portal - which provides customers with easy access to
technical expertise and information about Red Hat's products - has been
named one of the "Ten Best Web Support Sites" by the Association of
Support Professionals (ASP). This marks the fifth year in a row the Red
Hat Customer Portal has been included in the "Open Division" of ASP's
annual list.
Each year, ASP grants this prestigious award, which showcases excellence
in online services and support. This year, our award submission
summarized our 2014 efforts to improve the user experience by continuing
to transition from reactive to proactive support and services. By
introducing tools such as Red Hat Access Labs, we are delivering
repeatable and complex solutions to prevent, mitigate, and troubleshoot
issues within our customers' technical environments. Additionally, our
Red Hat Customer Portal engineers developed an optimal user experience
flow to greatly improve customers' product evaluation and download
experiences.
Since 2010, the Red Hat Customer Portal has served as the online
extension of Red Hat's subscription offerings, helping customers plan,
deploy, and maintain their Red Hat solutions. Through the Red Hat
Customer Portal, users can access a vast amount of information spanning
the entire Red Hat product portfolio. This includes information on
support services, knowledge sharing, and troubleshooting; software
downloads; account management tools; and more.
Supporting Quotes
Marco Bill-Peter, vice president, Customer Experience and Engagement,
Red Hat
"It's always an honor to have your achievements recognized by an
organization as regarded as ASP, and I'm thrilled that, again, they've
chosen to name the Red Hat Customer Portal as one of the best support
sites. For the past five years, we've worked very hard to continually
improve this great online resource - and we're not done. In fact, we're
excited to share more news about the strides we're making to support
customers during Red Hat Summit."
Al Hahn, executive director, Association of Support Professionals
"We review a lot of websites for our annual 'Ten Best' list, and the
fact that the Red Hat Customer Portal has made the cut for five straight
years really speaks to the company's commitment to providing an
exceptional online experience. Congratulations to Red Hat for continuing
to deliver a dynamic, innovative, and user-friendly customer portal."
Additional Resources
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About Red Hat, Inc.
Red Hat is the world's leading provider of open source software
solutions, using a community-powered approach to reliable and
high-performing cloud, Linux, middleware, storage and virtualization
technologies. Red Hat also offers award-winning support, training, and
consulting services. As the connective hub in a global network of
enterprises, partners, and open source communities, Red Hat helps create
relevant, innovative technologies that liberate resources for growth and
prepare customers for the future of IT. Learn more at http://www.redhat.com.
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Red Hat, Inc.
Emily Martinez, +1-919-301-3010
emartinez@redhat.com
Source: Red Hat, Inc.
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