Association of Support Professionals honors Red Hat for third
consecutive year
RALEIGH, N.C. & BOSTON--(BUSINESS WIRE)--
Red Hat, Inc. (NYSE: RHT), the world's leading provider of open source
solutions, today announced that the Red Hat Customer Portal has - for
the third consecutive year - been recognized by the Association of
Support Professionals (ASP) as one of the industry's "Ten
Best Web Support Sites" for 2013. Red Hat was honored in the Open
Division along with technology industry leaders Cisco Systems, Intel,
Nokia Corporation, PTC, Inc., EMC, and CheckPoint.
ASP is an international membership organization for customer support
managers and professionals, and its "Ten Best Web Support Sites"
competition is a prestigious awards program that showcases excellence in
online service and support. Selected by a panel of judges with expertise
in web support design and implementation, winners were evaluated through
a scoring system based on 25 separate performance criteria. Key criteria
included overall usability, design and navigation, knowledge base and
search implementation, interactive features, and customer experience.
Originally launched in 2010, the Red Hat Customer Portal is the digital
platform that delivers enterprise product knowledge, subscription
resources, and technical expertise that can only come from Red Hat. The
Red Hat Customer Portal connects subscribers to recommended resources
for planning, deploying, and maintaining their Red Hat enterprise
products.
Red Hat's win this year validates the Customer Portal's mission of
earning subscriber loyalty by delivering optimal customer experience and
value beyond traditional support. Red Hat continues to build upon that
mission by focusing on improving ease of use on the portal and
concentrating on improvements that make it as easy as possible for
customers to find the knowledge, tools, and resources they need to be
most successful with their Red Hat enterprise products. As open hybrid
cloud adoption accelerates, Red Hat is working harder than ever to meet
subscribers' needs on the Red Hat Customer Portal. By creating an
improved and more efficient customer experience, Red Hat is working to
advance its commitment to supporting customer success.
Supporting Quotes
Al Hahn, executive director, Association of Support Professionals
"More than 35 sites were reviewed to determine the ten best sites this
year. For Red Hat to be recognized this year as well as the previous two
years, speaks to the ongoing commitment Red Hat is making to deliver a
superior customer experience with an innovative and dynamic customer
portal. Congratulations to Red Hat for being named to ASP's 'Ten Best
Web Support Sites' list."
Marco Bill-Peter, vice president, Global Support Services, Red Hat
"It's an honor to be recognized by ASP as one of the 'Ten Best Web
Support Sites' for a third consecutive year. At Red Hat, we work
tirelessly to provide an exceptional customer experience and take pride
in working with our customers and organizations like ASP to implement
their feedback. This has helped us to maintain and develop a Customer
Portal well-equipped to meet subscribers' needs and help them succeed
with Red Hat solutions."
Additional Resources
Connect with Red Hat
About Red Hat, Inc.
Red Hat is the world's leading provider of open source software
solutions, taking a community-powered approach to reliable and
high-performing cloud, Linux, middleware, storage and virtualization
technologies. Red Hat also offers award-winning support, training, and
consulting services. As the connective hub in a global network of
enterprises, partners, and open source communities, Red Hat helps create
relevant, innovative technologies that liberate resources for growth and
prepare customers for the future of IT. Learn more at http://www.redhat.com.
Forward-Looking Statements
Certain statements contained in this press release may constitute
"forward-looking statements" within the meaning of the Private
Securities Litigation Reform Act of 1995. Forward-looking statements
provide current expectations of future events based on certain
assumptions and include any statement that does not directly relate to
any historical or current fact. Actual results may differ materially
from those indicated by such forward-looking statements as a result of
various important factors, including: risks related to delays or
reductions in information technology spending; the effects of industry
consolidation; the ability of the Company to compete effectively; the
integration of acquisitions and the ability to market successfully
acquired technologies and products; uncertainty and adverse results in
litigation and related settlements; the inability to adequately protect
Company intellectual property and the potential for infringement or
breach of license claims of or relating to third party intellectual
property; the ability to deliver and stimulate demand for new products
and technological innovations on a timely basis; risks related to data
and information security vulnerabilities; ineffective management of, and
control over, the Company's growth and international operations;
fluctuations in exchange rates; and changes in and a dependence on key
personnel, as well as other factors contained in our most recent Annual
Report on Form 10-K (copies of which may be accessed through the
Securities and Exchange Commission's website at http://www.sec.gov),
including those found therein under the captions "Risk Factors" and
"Management's Discussion and Analysis of Financial Condition and Results
of Operations." In addition to these factors, actual future performance,
outcomes, and results may differ materially because of more general
factors including (without limitation) general industry and market
conditions and growth rates, economic and political conditions,
governmental and public policy changes and the impact of natural
disasters such as earthquakes and floods. The forward-looking statements
included in this press release represent the Company's views as of the
date of this press release and these views could change. However, while
the Company may elect to update these forward-looking statements at some
point in the future, the Company specifically disclaims any obligation
to do so. These forward-looking statements should not be relied upon as
representing the Company's views as of any date subsequent to the date
of this press release.
Red Hat, the Shadowman logo and JBoss are registered trademarks of
Red Hat, Inc. in the U.S. and other countries. Linux is a registered
trademark of Linus Torvalds.
Red Hat, Inc.
Emily Stancil, 919-301-3010
estancil@redhat.com
Source: Red Hat, Inc.
News Provided by Acquire Media