Customers Using SAP® Solutions Can Now Benefit From In-depth
Expertise of Red Hat Technical Account Managers
RALEIGH, N.C. & ORLANDO, Fla.--(BUSINESS WIRE)--
Red Hat, Inc. (NYSE: RHT), the world's leading provider of open source
solutions, today announced it has expanded its Technical Account
Management Services portfolio to include specific support for SAP®
solutions. Now, Red Hat customers who also use SAP products can benefit
from Red Hat Technical Account Managers (TAMs) specializing in SAP
solutions, allowing customers to benefit from the TAMs' in-depth
knowledge and expertise and proactive guidance.
Red Hat's TAM support for SAP solutions builds on an already strong
platform of services offered to customers of both companies by taking
existing support systems a level further. Red Hat's TAMs have in-depth
knowledge and expertise on SAP solutions, allowing them to provide
customers with guidance and insight into their installations, including
recommendations on strategic and proactive planning, technical and
product roadmaps, and more. As a result, TAMs help organizations
optimize their environments running SAP software with Red Hat's
solutions, enabling businesses running technologies from both SAP and
Red Hat to get the most out of their investments.
Red Hat's Technical Account Management Services portfolio provides
customers with access to a single, dedicated senior resource who works
collaboratively with them to optimize their solutions for their
business. Red Hat's TAMs offer customers personalized and proactive
guidance based on familiarity with each customer's environment and
business goals, as well as overall industry best practices. TAM
customers also receive priority access for product feature requests and
fixes and visibility into current and future Red Hat products.
Red Hat first established its TAM program in 2001, beginning as a broad
effort that covered all Red Hat solutions. Since then, the company has
begun offering TAMs that focus on specific products and services,
including SAP solutions, cloud computing, virtualization, storage, and
platform and middleware deployments.
Availability
Red Hat TAM services for SAP solutions are now globally available for
any subscribing Red Hat customer.
Supporting Quotes
Marco Bill-Peter, vice president, Global Support Services, Red Hat
"Solutions from Red Hat and SAP provide the technological backbone for
thousands of enterprises around the world. As such, we're very pleased
to expand our Technical Account Management Services program with a
specialty in SAP solution-centric environments. Red Hat TAMs can provide
customers running SAP solutions with invaluable support services and
strategic guidance that will help them grow their business."
Additional Resources
Connect with Red Hat
About Red Hat, Inc.
Red Hat is the world's leading provider of open source software
solutions, taking a community-powered approach to reliable and
high-performing cloud, Linux, middleware, storage and virtualization
technologies. Red Hat also offers award-winning support, training, and
consulting services. As the connective hub in a global network of
enterprises, partners, and open source communities, Red Hat helps create
relevant, innovative technologies that liberate resources for growth and
prepare customers for the future of IT. Learn more at http://www.redhat.com.
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Red Hat, the Shadowman logo and JBoss are registered trademarks of
Red Hat, Inc. in the U.S. and other countries. Linux is a registered
trademark of Linus Torvalds.
SAP and all SAP logos are trademarks or registered trademarks of SAP
AG in Germany and in several other countries.
All other product and service names mentioned are the trademarks of
their respective companies.
Red Hat, Inc.
Stephanie Wonderlick, 571-421-8169
swonderl@redhat.com
Source: Red Hat, Inc.
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