Red Hat Now Offers Global Cloud, Virtualization and Storage-focused
Technical Account Management Service
RALEIGH, N.C.--(BUSINESS WIRE)--
Red Hat, Inc. (NYSE: RHT), the world's leading provider of open source
solutions, today announced that it has expanded the support offerings
available to its enterprise customers with an extension of its Technical
Account Management Services portfolio. Red Hat now offers Technical
Account Management Services focused on cloud computing, virtualization
and storage to meet customer needs.
The Red Hat Technical Account Management (TAM) Services portfolio
consists of access to a designated senior technical resource who works
collaboratively with customers to help them realize optimal performance
and growth. TAMs are dedicated to helping customers maximize their
investment in Red Hat solutions by providing proactive guidance and
personalized support with strategic and operational planning sessions.
Red Hat first established its TAM program in 2001 and has, to date,
offered TAMs focused on platform and middleware deployments. As Red
Hat's product portfolio has expanded to include cloud, virtualization
and storage solutions, Red Hat customers have naturally shown a need for
experts in additional product focus areas.
Red Hat's Global Support Services organization has been honored with
several accolades in recent years. The Red Hat Customer Portal was
recognized by the Association of Support Professionals (ASP) as one of
the Top Web Support Sites in 2011
and 2012.
The Red Hat Global Support Services team was also named a Leader
In Support Excellence in the HDI Team Excellence Awards in 2011 and
was identified as a Top Performer in Enterprise Software Support
Services in 2012 by the IDC
Customer Satisfaction Study.1
Availability
Cloud, virtualization and storage TAM Services are now globally
available for any subscribing Red Hat customer.
Supporting Quotes
Marco Bill-Peter, vice president, Global Support Services, Red Hat
"We're excited to expand our TAM portfolio today to stay in close
alignment with Red Hat's evolving multi-product strategy. We've heard
from our customers that they truly value the technical expertise
available through our TAM resources and we've had requests for this
level of support in the cloud, virtualization and storage spaces. We're
pleased to be able to deliver in response to customer interest today."
Elaina Stergiades, research manager, Software Support Services, IDC
"IDC research consistently shows that Technical Account Managers are
highly valued by resource-strapped IT organizations struggling to
maximize system performance and availability for demanding end-user
customers. In a recent IDC study, Red Hat was identified as a top
performer in customer satisfaction across TAM services, particularly for
delivering onsite support and for diagnosing and resolving high severity
issues. TAMs with a specific focus on these new technologies can help IT
professionals looking for specialized support services in increasingly
complex IT environments."
For more information
Connect with Red Hat
About Red Hat, Inc.
Red Hat is the world's leading provider of open source software
solutions, using a community-powered approach to reliable and
high-performing cloud, Linux, middleware, storage and virtualization
technologies. Red Hat also offers award-winning support, training, and
consulting services. As the connective hub in a global network of
enterprises, partners, and open source communities, Red Hat helps create
relevant, innovative technologies that liberate resources for growth and
prepare customers for the future of IT. Learn more at http://www.redhat.com.
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"forward-looking statements" within the meaning of the Private
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Company intellectual property and the potential for infringement or
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and technological innovations on a timely basis; risks related to data
and information security vulnerabilities; ineffective management of, and
control over, the Company's growth and international operations;
fluctuations in exchange rates; and changes in and a dependence on key
personnel, as well as other factors contained in our most recent
Quarterly Report on Form 10-Q (copies of which may be accessed through
the Securities and Exchange Commission's website at http://www.sec.gov),
including those found therein under the captions "Risk Factors" and
"Management's Discussion and Analysis of Financial Condition and Results
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outcomes, and results may differ materially because of more general
factors including (without limitation) general industry and market
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Hat, Inc. in the U.S. And other countries. Linux is a registered
trademark of Linus Torvalds.
1 IDC Multi-Client Study: Enterprise Software Support
Services: Utilization and Satisfaction Study, May 2012
Red Hat, Inc.,
Kerri Catallozzi, 919-754-4268
kcatallo@redhat.com
Source: Red Hat, Inc.
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