Red Hat Global Support Team Honored as a Leader in Support Excellence
Red Hat recognized as a finalist in the HDI Team Excellence Awards for
customer support
RALEIGH, N.C.--(BUSINESS WIRE)--
Red Hat, Inc. (NYSE:RHT), the world's leading provider of open source
solutions, today announced that its Global Support Services team has
been named a top-three finalist in the HDI Team Excellence Awards in
recognition of the support leadership Red Hat delivers to its global
enterprise customers.
The HDI Team Excellence Awards program honors the IT service and support
professionals who have most enhanced the image of the support services
profession by setting and achieving the highest standards of excellence
in customer support. Submissions for the award are judged on criteria
that include how the support team complements the company's mission, the
nature of support and how the support group is organized, how the
support team measures customer satisfaction and new processes or
procedures that have been rolled out within the last 12 months.
Red Hat's subscription model provides customers with the latest open
source technology, improved features, security updates and software and
hardware certifications. It also includes access to unique knowledge and
technical expertise from Red Hat's Global Support Services and
engineering teams. In June 2010, Red Hat announced enhancements to its
customer experience and subscription value with the general availability
of a new global customer portal. The customer portal provides a single
point of entry for Red Hat customers to access product knowledge such as
document and video content, downloads, case management, security
updates, subscription management and proactive planning tools such as
uses cases and solutions.
"The top three finalists of HDI's Team Excellence, in either Internal or
External, demonstrate to our support industry peers that the teams have
achieved high levels of excellence in the three categories of people,
process and technology, making Red Hat a leading-edge company in the
support industry," said Sophie Klossner, executive director of
Membership at HDI. "Because of the history of HDI's Team Excellence
award winners and the quality of teams they represent, Red Hat is
joining an elite group of companies that share in the excellence they
have developed through their support teams, generating through their
entire organization."
"Red Hat's Global Support Services team is responsible for earning and
maintaining the loyalty of our subscribing customers. Through the
reliable products we offer, the collaborative work we engage in with
customers and partners and the high level of service we provide, we
place our customer needs first," said Marco Bill-Peter, vice president,
Global Support Services at Red Hat. "We're excited to be recognized by
HDI for the updates we have been driving to improve our support delivery
to our global customers and extend the value of our subscriptions."
Red Hat has also been recognized for delivering customer value for seven
consecutive years by the CIO Insight Vendor Value survey, an
annual survey polling IT decision-makers at U.S.-based enterprises on
how they perceive the value of their IT vendor's product and service
offerings.
For more information about Red Hat's Global Support Services, visit http://www.redhat.com/support/.
For more information about Red Hat, visit www.redhat.com.
For more news, more often, visit www.press.redhat.com.
About Red Hat, Inc.
Red Hat, the world's leading provider of open source solutions and an
S&P 500 company, is headquartered in Raleigh, NC with over 65 offices
spanning the globe. CIOs ranked Red Hat as one of the top vendors
delivering value in Enterprise Software for seven consecutive years in
the CIO Insight Magazine Vendor Value survey. Red Hat provides
high-quality, affordable technology with its operating system platform,
Red Hat Enterprise Linux, together with virtualization, applications,
management and Services Oriented Architecture (SOA) solutions, including
Red Hat Enterprise Virtualization and JBoss Enterprise Middleware. Red
Hat also offers support, training and consulting services to its
customers worldwide. Learn more: http://www.redhat.com.
Forward-Looking Statements
Certain statements contained in this press release may constitute
"forward-looking statements" within the meaning of the Private
Securities Litigation Reform Act of 1995. Forward-looking statements
provide current expectations of future events based on certain
assumptions and include any statement that does not directly relate to
any historical or current fact. Actual results may differ materially
from those indicated by such forward-looking statements as a result of
various important factors, including: risks related to delays or
reductions in information technology spending, the effects of industry
consolidation, uncertainty and adverse results in litigation and related
settlements, the integration of acquisitions and the ability to market
successfully acquired technologies and products; the ability of the
Company to effectively compete; the inability to adequately protect
Company intellectual property and the potential for infringement or
breach of license claims of or relating to third party intellectual
property; the ability to deliver and stimulate demand for new products
and technological innovations on a timely basis; risks related to data
and information security vulnerabilities; ineffective management of, and
control over, the Company's growth and international operations;
fluctuations in exchange rates; and changes in and a dependence on key
personnel, as well as other factors contained in our most recent
Quarterly Report on Form 10-Q (copies of which may be accessed through
the Securities and Exchange Commission's website at http://www.sec.gov),
including those found therein under the captions "Risk Factors" and
"Management's Discussion and Analysis of Financial Condition and Results
of Operations". In addition to these factors, actual future performance,
outcomes, and results may differ materially because of more general
factors including (without limitation) general industry and market
conditions and growth rates, economic conditions, and governmental and
public policy changes. The forward-looking statements included in this
press release represent the Company's views as of the date of this press
release and these views could change. However, while the Company may
elect to update these forward-looking statements at some point in the
future, the Company specifically disclaims any obligation to do so.
These forward-looking statements should not be relied upon as
representing the Company's views as of any date subsequent to the date
of the press release.
Red Hat, Inc. Red Hat, the Shadowman logo and JBoss are registered
trademarks of Red Hat, Inc. in the U.S. and other countries. Linux is a
registered trademark of Linus Torvalds.
Red Hat, Inc.
Kerri Catallozzi, 919-754-4268
kcatallo@redhat.com
Source: Red Hat, Inc.
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