Red Hat, Inc.
Mar 21, 2011

Red Hat Global Support Team Honored as a Leader in Support Excellence

Red Hat recognized as a finalist in the HDI Team Excellence Awards for customer support

RALEIGH, N.C.--(BUSINESS WIRE)-- Red Hat, Inc. (NYSE:RHT), the world's leading provider of open source solutions, today announced that its Global Support Services team has been named a top-three finalist in the HDI Team Excellence Awards in recognition of the support leadership Red Hat delivers to its global enterprise customers.

The HDI Team Excellence Awards program honors the IT service and support professionals who have most enhanced the image of the support services profession by setting and achieving the highest standards of excellence in customer support. Submissions for the award are judged on criteria that include how the support team complements the company's mission, the nature of support and how the support group is organized, how the support team measures customer satisfaction and new processes or procedures that have been rolled out within the last 12 months.

Red Hat's subscription model provides customers with the latest open source technology, improved features, security updates and software and hardware certifications. It also includes access to unique knowledge and technical expertise from Red Hat's Global Support Services and engineering teams. In June 2010, Red Hat announced enhancements to its customer experience and subscription value with the general availability of a new global customer portal. The customer portal provides a single point of entry for Red Hat customers to access product knowledge such as document and video content, downloads, case management, security updates, subscription management and proactive planning tools such as uses cases and solutions.

"The top three finalists of HDI's Team Excellence, in either Internal or External, demonstrate to our support industry peers that the teams have achieved high levels of excellence in the three categories of people, process and technology, making Red Hat a leading-edge company in the support industry," said Sophie Klossner, executive director of Membership at HDI. "Because of the history of HDI's Team Excellence award winners and the quality of teams they represent, Red Hat is joining an elite group of companies that share in the excellence they have developed through their support teams, generating through their entire organization."

"Red Hat's Global Support Services team is responsible for earning and maintaining the loyalty of our subscribing customers. Through the reliable products we offer, the collaborative work we engage in with customers and partners and the high level of service we provide, we place our customer needs first," said Marco Bill-Peter, vice president, Global Support Services at Red Hat. "We're excited to be recognized by HDI for the updates we have been driving to improve our support delivery to our global customers and extend the value of our subscriptions."

Red Hat has also been recognized for delivering customer value for seven consecutive years by the CIO Insight Vendor Value survey, an annual survey polling IT decision-makers at U.S.-based enterprises on how they perceive the value of their IT vendor's product and service offerings.

For more information about Red Hat's Global Support Services, visit http://www.redhat.com/support/.

For more information about Red Hat, visit www.redhat.com. For more news, more often, visit www.press.redhat.com.

About Red Hat, Inc.

Red Hat, the world's leading provider of open source solutions and an S&P 500 company, is headquartered in Raleigh, NC with over 65 offices spanning the globe. CIOs ranked Red Hat as one of the top vendors delivering value in Enterprise Software for seven consecutive years in the CIO Insight Magazine Vendor Value survey. Red Hat provides high-quality, affordable technology with its operating system platform, Red Hat Enterprise Linux, together with virtualization, applications, management and Services Oriented Architecture (SOA) solutions, including Red Hat Enterprise Virtualization and JBoss Enterprise Middleware. Red Hat also offers support, training and consulting services to its customers worldwide. Learn more: http://www.redhat.com.

Forward-Looking Statements

Certain statements contained in this press release may constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements provide current expectations of future events based on certain assumptions and include any statement that does not directly relate to any historical or current fact. Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including: risks related to delays or reductions in information technology spending, the effects of industry consolidation, uncertainty and adverse results in litigation and related settlements, the integration of acquisitions and the ability to market successfully acquired technologies and products; the ability of the Company to effectively compete; the inability to adequately protect Company intellectual property and the potential for infringement or breach of license claims of or relating to third party intellectual property; the ability to deliver and stimulate demand for new products and technological innovations on a timely basis; risks related to data and information security vulnerabilities; ineffective management of, and control over, the Company's growth and international operations; fluctuations in exchange rates; and changes in and a dependence on key personnel, as well as other factors contained in our most recent Quarterly Report on Form 10-Q (copies of which may be accessed through the Securities and Exchange Commission's website at http://www.sec.gov), including those found therein under the captions "Risk Factors" and "Management's Discussion and Analysis of Financial Condition and Results of Operations". In addition to these factors, actual future performance, outcomes, and results may differ materially because of more general factors including (without limitation) general industry and market conditions and growth rates, economic conditions, and governmental and public policy changes. The forward-looking statements included in this press release represent the Company's views as of the date of this press release and these views could change. However, while the Company may elect to update these forward-looking statements at some point in the future, the Company specifically disclaims any obligation to do so. These forward-looking statements should not be relied upon as representing the Company's views as of any date subsequent to the date of the press release.

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Red Hat, Inc.
Kerri Catallozzi, 919-754-4268
kcatallo@redhat.com

Source: Red Hat, Inc.

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